Mount Sinai West

"If I could give 0 stars I would. I'm from Florida where the care is subpar so i was expecting at least an ounce of professionalism, given what i thought was an amazing reputation. My family came to New York City for a momentous occasion. As we checked out i had a seizure and repeated hit my head. I have a rare form of hemophilia that mostly affects those that are Jewish, and being that dr.s are more experienced with it because of the large jewish population, I was happy to go where I was understood. Well, didn't get the clotting infusion for 9 hours, haven't had any pain or nausea medicine since I arrived at 1 pm, and is now 12.25 am. I hadn't recieved my psych meds or even my regular pain meds since the day before because I was taking by ambulance before it was time for today's dose. 2 hours after I arrived at the er they offered me a single Tylenol, which i declined immediately. They keep coming in to give me pain and nausea meds that im deathly allergic to. Due to other experiences i always make sure i know what im being given. I have been very clear, that since im on pain management, what meds will and won't work. My mom and my service dog have repeatedly been harassed by security, blame things on my service dog that he couldn't have done. I cant walk and my wheelchair was left behind at the hotel, so The nurses brought me a toilet comode, which has been sitting in my room since probably 3. It stunk so bad, it was making me sick, so had my mom remove it after I peed again. My ekg leads came off over an hour ago, and nobody came to check to see if i was ok. I am in so much pain from where I hit my head on the floor several times, even typing the is excruciating. I haven't eaten anything so 11:30 am and I am starving. We've asked for an admin several times, who has still yet to come. We just asked again for admin, and was asked why. My mom said because of the treatment, and the lady said we came to the "wrooong" hospital. If I could, id be out there striking with the nurses."

"The emergency department at Mount Sinai West needs serious oversight. I am writing this based on my mother's recent visit, and it is not the first negative experience my family or I personally has had here. My mother came in extremely ill. Instead of properly evaluating her, the staff focused on running her insurance and dismissed her symptoms without performing the necessary tests. She was sent home without any real answers or treatment. My mother is currently in another emergency room due to your staff's negligence. (In need of surgery) My mother could have died. There is a consistent pattern at this hospital of dismissing pain, especially when it comes to Black patients. My mother's complaints were not taken seriously, and the consequences could have been fatal. This was not just poor care -- it was dangerous negligence. No one should leave an emergency room worse than when they arrived. This department needs accountability, better training, and a complete reassessment of how patients are treated. This situation warrants serious review. No patient should be sent home while critically ill, and no family should have to fear that bias or negligence played a role in their care."

"I had the most amazing delivery experience at MSW. I had a scheduled induction, and the L&D team was incredible. From start to finish, I felt so well attended. As a nervous first time mom who needed a Foley balloon and Pitocin, the anesthesiologists alleviated so much pain with the epidural and regular check-ins. Our nurse Erika was a star; she kept me entertained and distracted throughout the entire process so I didn't freak out. She was knowledgeable, intuitive and so kind, even taking photos we'll cherish for the rest of our lives throughout the delivery; I truly don't know what I would've done without her. Last in L&S, my delivery with Dr Thornton from Viva Eve was seamless and relatively painless. He knew exactly when to push me and when to give me a second to recuperate. Lisa helped get me, dad and baby wrapped and ready for our final destination, and she was so sweet. I am so grateful to the entire team who helped for their support and brilliance. Moving to the postpartum room, I was shocked at how nice the single room was. It felt brand new, well maintained, and perfectly private to enjoy our new sweetie. Visiting hours were 9-9 with flexibility on # of visitors and how many guests in the room during daytime hours. Meals were ordered on the TV, the bed was comfy, and the staff regularly evaluated me and baby and restocked the room with every supply I could ever need. We even got a huge goodie bag to go home with, filled with mama and baby supplies. From Monday @ 1AM - Wednesday @ 12:30PM (we were excited to check out early and get to our own bed), we had the most amazing and beautiful delivery experience as first time parents. We will forever be grateful to the team at MSW for this gift. "