Refund Policy
Last updated: June 19, 2026
1. Overview of Subscription Services
The Non-Opioid Paincare Clinics Directory offers a digital subscription tier (annual Pro plan) to clinic owners. These subscriptions unlock advanced platform features, premium verification badges, custom listing designs, and optimized directory search placement.
2. Electronic Service Limitations & Policy
⚠️ IMPORTANT REFUND EXCLUSIONS:
Because our listing, verification, and advertising upgrades are delivered instantaneously and electronically (including credentials processing, public SEO directory index publication, and profile customizability activation), full refunds are not feasible and are not provided under standard circumstances.
Once features have been provisioned or the credentials checking process has been initiated for your clinic, our platform incurs immediate operational costs. Therefore, we do not issue refunds for change-of-mind, partial billing cycles, or unused service periods.
3. Exceptions for Platform Fault
Refunds will only be evaluated and processed at our sole discretion if there is a clear, proven fault on our side, such as:
- Documented server or system errors that prevent you from accessing your paid features for a continuous period exceeding 72 hours.
- Billing errors where you were charged multiple times or billed an incorrect amount due to a technical error in our Stripe integration.
In such verified cases of platform error, we will issue a full or partial refund for the affected billing period.
4. Cancellation Policy
You may cancel your subscription at any time. To prevent future charges, you must cancel your subscription through your clinic dashboard settings prior to your next scheduled billing renewal date.
Upon cancellation, your Pro features and directory upgrades will remain active until the end of your current paid billing period, at which point your listing will revert to a free basic status.
5. Payment Processing & Fees
All payments are processed securely by Stripe. Any approved refunds will be returned to the original payment method used during checkout. Please note that credit card networks and Stripe transaction processing may take 5–10 business days to post the refunded amount to your account.
6. Contacting Support
If you believe a billing error has occurred or there is a platform fault on our side, please submit a refund request to our support team at admin@painjob.com. Please include your invoice number, your registered NPI, and a description of the issue.
Have questions about your billing? Reach out to us at admin@painjob.com.