Valley Hospital Outpatient Rehabilitation

"I just graduated from my physical therapy prescription and had to hop on and write a review. I had an outstanding experience with the Valley Health System and specifically the Ridgewood Outpatient PT office. I worked with several therapists (Roberto, Joanna and Cait) and had a great experience with every single person I came in contact with, including the aides and front desk staff. Everyone was kind and personable. I love that you get a lot of hands on time with the doctor and they listen very thoroughly and address any concerns. I was always asked my pain levels and adjustments were made when I was having a harder day. When I left they armed me with a lengthy take home exercise guide and a T shirt! Thank you to the staff for working hard and making dealing with my injury a pleasant experience."

"I give this place a 3 star just because I was a patient here before and this place has some great employees. However, my daughter was referred by her doctor to receive physical therapy to gain strength on her hand. I chose to come here because I had a great experience but unfortunately this was not the same experience when I try to schedule an appointment for my daughter. For some reason it was very hard to get someone to answer the phone, which for me was strange. So I gave it a few trys until the finally got back to me. I went ahead and scheduled the appointment. When the day was getting closer, I got a call that the person that was supposed to see my daughter was not going to be in so they rescheduled. I went ahead with the change, a few days later I got another call to reschedule my daughter's appointment, same issue, again I gave them another try in which the appointment was moved to the end of the month. Once again when the day was getting closer I called the office a few times, to verify the time of my daughter's appointment and no one answered. I left voicemail but never got a call back. The day of my daughter's appointment came and I received a text that her appointment was going to start soon and I was shocked because no one ever got back to me or even a courtesy text to remind me of her appointment. I called them finally someone answered and when I told the person the issue, all she said was, "Well right now we have nothing available and we are sending people to our Mahwah location." Like, I already waited a whole month for my daughter to be seen, my daughter needed to start her therapy soon and now I was sent to another location which is not close to home and now I possibly have to wait another month? No, thank you! This was very unpleasant and I did not expect that at all. Unfortunately, I will not be coming back."

"I went to Valley Health Outpatient Rehabilitation in Ridgewood after undergoing a complicated Total Knee Replacement. My physical therapist was simply outstanding. She tailored a rehab plan for me and then guided me through it at a steady, comfortable pace. In no time, my new knee was well on its way to a full recovery. Everyone at Valley was excellent. From the front desk staff to the rehab aides and therapists, it was clear that they all had your best interest in mind. I will definitely be going back there in six months after I have my other knee replaced. John Graham"