Alden Town Manor Rehab & Health

"This facility is extremely nice. The food is good with better options that my mom really likes. The environment is beautiful, clean, and pretty quiet. This is the third facility my mom has been to, and it is significantly better than the previous two. She is in long term care and moved here to be closer to us. We were pleasantly surprised at the differences we have seen. I am also surprised that the reviews/ratings are not higher."

"Listen, I am not saying this place is perfect but it's 1000x better than the other ones my mom has lived in. It doesn't smell, the people are nice and the facilities are honestly top notch for the industry. Feels like a decent hotel/hospital. It's not a Hilton but it's not a Supper 8. I'd say it's like a Hilton Garden inn or Hampton inn."

"Having worked with the Administrator Mimi Kelly in the past, I know her passion and work ethic are second to none. I recently referred a resident to the facility and she personally coordinated the transfer, making the process smooth and stress-free for everyone involved. I'm confident recommending this facility because of her leadership. Alden team was so communicable and transparent with the entire process. The family was extremely satisfied."

"Didn't want to give it any stars but then I couldn't say what I need to say about this place. 1 I was there after surgery cause my family wanted me there instead of going to my place which I should have, 1st night I was there on the 3rd floor I woke up with someone standing at the foot of my bed, then they moved me to another room finally had privacy, didn't last long they moved me to another room with a roommate (great guy),they told me my insurance will be paying for my stay as long as I was in therapy, I was there for a little more than 2 months. Christmas till the 3rd of March when I found out they took my social security check, I drove myself home. 2 they gave me false information saying they were going to help me get Medicaid so i can stay longer and had me sign papers if i would have known they were goin to take my SSDI check i would have never signed. 3 they never took me to my appointments I drove myself or paid for it 9n my own, even though they had transportation but it was always down when I needed to go, all the other rehabs took me to my appointments. 3 when I wanted to take a shower they never gave me what I needed to take my shower. 4 now they are wanting me to pay them after they took my money from SSDI. 5 u dont want me to tell u about what they did to my mom there. I dont give a care what happens after they see this but im not going to back down"

"My sister was at this facility, had her removed after she was hospitalized in September of 2005. The place reeks of urine once you pass the reception area, the case management team are not very helpful and seem to be clueless. There always seem to be an issue with transportation when ever my sister had an appointment, when ever things were fixed over to the facility they never seemed to have received the paper work, lack of communication. There was 1 nurse that seem to be very helpful and that was Eva on the 2nd floor."

"Worse nursing home one of my members past away and they didn't call family to let them know!!! they worse people working in there...they don't answer questions or the phone calls...I think they should close this place worse place to put your relatives or parents don't used this place there's no communication at all and it the families members . And if you relative can't talk or blind they ignore the hem they don't change them. I think everyone that is has a bad experience with this place we should put in in the news all channels so everyone knows how bad this place is!!!! This nursing home it the one on Cicero and Ogden administrator worse people. They don't return phone calls . I would not be surprised if they abuse of the too. I remember one day visiting my relative and the lady next door need to be charged and they where passing by but no one went in side to change her.. when I told about this nursing home worse people and staff."

"I've heard wonderful things about this facility and its new management team. They genuinely seem to care about the residents. The facility is well-maintained and welcoming."

"The only issue I had after an 8 month healing was the rooms are so small. I paid for storage unit for my household items. I wish I had Never moved away from Alden "