Northwestern Medicine Outpatient Rehabilitation Naperville 75th Street

"I had to go there for a back pain, after 5 sessions I feel worst . The session was of 30 min of which 25 min interview and writing on PC and maybe 5 min left for some exercise. In 2 of the 5 session the therapist had to give a "kind" of massage by pushing on my back and asking if I have pain, this boost my bill up and not justify the price. I do not recommend this place"

"Avoid the Physical Therapy here. They bill as if they are in-patient hospital services. They apply extra CPT codes to boost the billing. A 30 minute session can have as much as three separate codes applied each one billing at $200 to $600+. Sure if you have insurance it gets discounted, but 12 sessions of PT ended up costing me a lot even with insurance. It is excessive and the services rendered certainly did not equal the cost. The treatment did nothing to help me and the 5 minutes of 'exercises' that they then billed at $200 did absolutely nothing. I will never return."

"They canceled my daughter's much needed OT appointment claiming she needed a specialist. Ignoring her doctors referral saying otherwise. We went to ATI instead. NW needs to do better. The website claims they help stroke patients but Joy & Linda at the facility said they don't. ATI is more than capable to help my daughter. NW apparently isn't."

"We had an amazing doctor who helped with low back pain and referred us for the MRI which diagnosed the problem. The wheelchair accessible ramp seemed steep and long uphill but it worked out and I did not drop my sister going downhill! Handicap door to get in main building was great but not for the actual office itself. We went on lunch so no staff was right up front, so thankfully i was there to hold door for sis but it was quite the show. The staff did help us when we were leaving though. Beautiful office, great staff, and I thank you all."

"Excellent service and friendly"

"This is one of the best places to go it didn't help me so much the people are friendly and it has given me more confident to keep pushing myself to exercise it has encouraged me a whole lot"