THE RUBIN INSTITUTE FOR ADVANCED ORTHOPEDICS OWINGS MILLS

"Let's not bury the lede. I will not return to this office. It's a shame because Dr. Cho was stellar. The admin staff, not so much. I arrive 10 minutes early for my 2p appt. I'd completed the online check-in and figured I wouldn't need to complete much else. Walking into the large and well-appointed space, I knew it would be a great experience! I was wrong. I sign in as the signage instructs then take my seat. While signing in, I overhear the ONLY two admins present at the time, heavily critiquing pictures of pregnant women on their cell phone. I waited patiently in my seat as their conversation continued. And continued. And continued. Keep in mind, neither admin greeted me nor even looked up from the phone for that matter. A few minutes after 2pm, another person walked in for their appt. They signed in and stood in front of the chatty admins, interrupting their conversation after neither of them acknowledged them as well. I momentarily thought I should've done the same, but I think I was taken aback by the audacity. Now interrupted, one of the two admins callously walks away out of sight without saying a word. Again, the audacity. After a third admin calls this same person back before me, although I signed in first, my annoyance escalated. When the third admin walked out again, I asked her what's the process because... (then I recounted my experience to this point). I was finally checked in, by a fourth admin. By this point, whispers begin between the initial admin and the fourth admin. I assume to level set. I just wanted this experience to be done. They would peek around their laptops; I assume to see if I was looking at them. I was. The level of unprofessionalism is still stunning to me. Beyond that, no one apologized or worked to make things better. I took a picture of the admins in their unprofessional absurdity, one for a time stamp (versus my sign-in time) and two, for documentation. I jotted down names, too, but I'll keep that for documentation rather than exposing their identity. I did get their manager's contact information and will be leaving them my account. On a personal level as a Black woman and a professional, it is upsetting to have this experience by the hands of all black women. I would've loved to share online that these women were impressive. They weren't and should really be ashamed of themselves. Again, this review really sucks in consideration of Dr. Cho because he did a wonderful job explaining and advising. He was quick but not rushed. The poor experience of the admin staff far outweighed that of Dr. Cho and because of the former, I won't be back."

"Erick has great custmer service. Along with my service provider..Good job!!"

"The staff at the front desk are very rude and condescending."

"There is no phone info and I kind of thought there would be"