South Shore Rehabilitation

"Terrible, horrible, bad!!!!! Please, if you can help it in any way. Don't put any of your loved ones in this facility. My mom was here for a couple of months.... and from the very first day, they ridiculed her and mistreated her. They talk to and mistreat elderly folks. They feed them food that looks like dog food and sloop. They don't bathe them and let them sit in soiled diapers for hours and hours. That's really obvious from all the horrible smells in this place. And good luck with receiving therapy like you should. Or even seeing a doctor on a regular basis."

"I placed my friend with cancer there because he had to leave Northwestern Hospital after being there as long as the insurance would pay. I also accepted Journey Care to assist with his care, having no clue that staff at South Shore would do a TOTAL ABOUT FACE with me, but more importantly him. I'm just now able to post this info. I sooo wish I had read reviews before placing him there. The food wasn't fit for a dog, asked for a face towel to wash him up, took them a while to FIND ONE. Seriously! Staff was quite nasty with me for no reason I could understand. Then it dawned on me later, that they didn't want other help on their turf, journey care, which wasn't all that either. My friend went there on a Monday, when I got there he was on the floor, fighting to get a sheet off his head. NO HELP WAS THERE AT ALL. He was very weak & ill having cancer & all. He was transported there from NWM hospital, a ten to a zero care. He died approximately 48 hours later. Got go now. Crying because of him & them. His last 48 were miserable. Lord have mercy for anyone there or going there."

"I am deeply disturbed by the ongoing mistreatment and neglect my aunt is experiencing at South Shore Nursing and Rehabilitation Center in Chicago. For over six months, I have been trying to get answers and advocate for her well-being, yet every concern is met with defensiveness, blame, or outright dismissal by the facility's leadership -- including Administrator Janet Amarillo, Director of Nursing Janet, Business Office Manager Bernard Lausingco, and Social Worker Deasia. My aunt, a vulnerable resident, has repeatedly shared with our family that she is being mistreated and denied basic care. She is sick, isolated, and has had to go without necessary items for her health and comfort, including cigarettes, despite requesting them well in advance. When she became ill -- likely from nicotine withdrawal -- the staff gave her Tylenol and then locked themselves in the nursing office, leaving untrained aides to deal with her. Her resident rights are being blatantly violated. The social worker took her money to buy a phone and disappeared for six weeks without follow-up. A money order sent by the business office to help resolve the issue has never arrived, and no one can provide tracking or accountability. We are kept in the dark about how her finances are being handled. Worse, when we call to advocate on her behalf, we are treated as the problem. Our calls are ignored, and our requests to speak with a regional supervisor or someone higher up the chain have been stonewalled. Even threats to report to the ombudsman are met with silence. This is not just poor management -- it's a dangerous and unethical environment for elderly, vulnerable residents. I fear for my aunt's safety and quality of life every single day. I urge the ownership of this facility to take immediate action before more harm is done. Families deserve transparency. Residents deserve dignity."

"This place is horrible. The main floor doesn't stink, but as soon as you go up to a different floor it smells like nothing but urine. The staff just let those people sit in their urine and poop for hours before cleaning them. I will be reporting this place to the department of aging first thing this morning. I've attached pictures to show some of the filth in that place. Also patients ring the bell and the staff just ignore the bell, I've witnessed all of this with my own eyes."

"During my last few visits, I have noticed what wonderful staff you have. So many needs to be met for people who are physically and mentally challenged yet your staff takes all of this in stride. The caring attitude, compassion and desire to do the best they can for the patients/residents shines through clearly to those of us who visit. The facility is dated but what it lacks in superficial appearance is more than made up with the quality of your staff."

"I've visited a friend twice at this facility. The room is not very nice. It is very worn down and doesn't feel clean. The tv does not work. We have requested a remote twice over more than a week ago and the tv still doesn't work. She is stuck looking at the wall all day it seems. The staff is friendly enough but not sure they the resources to do anything better."

"It's a horrible place, The facility doesn't have towels or supplies. I went last week to get my grandma a shower and they had no hot water throughout the building. The building is always hot. In all the floors, it smells like strong urine. I do not recommend this place at all. Please don't take your family members Here its a terrible place."

"Most staff do a tremendously excellent job in their positions. However, the roving workers seem to want no accountability for their profession. I had an encounter with a social worker who said it was a violation of hepa law for him to give his name - totally ignorant statement. Everyone should be required to wear name and position badges."