The Mosaic of Lakeshore

"It is difficult to be a skilled nursing facility in Chicago. My father has received exceptional care and devotion from the nurses, aids and CNAs. He has been in their care for almost 7 months and the staff really care about his well being. There are institutional issues that make care difficult. We have come to accept them as governmental and the bottom line of corporate entities. The shifts are understaffed. The medicaid patients do not receive physical therapy that may enhance their function and mobility. The facility could use some updating and perhaps some expansion. These however, are limitation of the state and the private company that makes administrative decisions. The staff respects the dignity of my father. There are several staff members that I would name, but I don't want to identify them openly on the internet. My family thanks you all and we are very pleased that you have listened to us and supported the end of his amazing journey."

"Gained independence & self-sufficiency living @ acidity. Food was better than good. Great choices. Cafeteria staff was professional & hard working always attending to patients needs. Physicals Therapy always assisted you . Occupational Therapy was their. The facility & staff was super!"

"My father in law is constantly being sent to the e.r under their care, twice for dehydration. The staff members bring covid into this facility. I don't understand how this place hasn't been shut down Update: my father-in-law has since passed away under the care of this facility. Please please please, if you love your family, look elsewhere"

"If you want your loved one to have bed sores and no medical assistance after having a stroke on their clock this is the place for you. The doctor at Mosaic did not believe my cousin had a stroke and it took another family member to recognize it and call 911. Unfortunately the damage was done since the doctors at the hospital predicted the stroke had occurred days prior. This place is unconscionable! I wonder how many bedsore cases insurance companies charge them with."

"The staff is rude and inconsiderate over the phone. Calling to speak to a loved one is a task! Phone rings for minutes before being answered...HUNG UP ON! It's ALWAYS an excuse! Per my niece it's smells of urine!! Listened to my Mom beg a nurse for assistance while speaking with her and the person kept walking."

"Worst in communication. Staff appears doesn't communicate with each other department. Appears doesn't care what patient come in with and most staff just come to work for the sake they work even doesn't do much with their patient lack of caring."

"My dad has been there for several months & the nursing & rehabilitation staffs are wonderful! I couldn't have asked for better people to have to take care of & trust with my father!!!"

"I feel the nurses are very neglectful. I asked for help with finding things for her, was told to find myself."