CNY Spine and Pain Medicine, LLC

"I was supposed to receive paperwork to fill out in my email. I never received an email. I was going to be 5 minutes late to my initial appointment. I called to tell them I would be 5 minutes late, they said not a problem. I arrived and was declined the appointment because I had not filled out the paperwork. I asked for a statement saying that I was denied the appointment and Dr Schaeffer wrote paperwork and refused to write that the appointment had been declined. I asked for him to clarify it in the note, they said if I don't leave that they would call the police on me. I would not recommend this practice in any way."

"I want to second the comment about shock (and anger) for the bad reviews. Sorry for the rant here but I have seen multiple docs from here for years and they truly are life savers. The staff are detail oriented have been empathetic the few times I have needed to reschedule. All the docs I have seen have been EXTREMELY knowledgeable and go above and beyond honestly. It's sad that the loudest voices on here are likely the outliers who try to tank an entire practices reputation because they themselves were late, forgot an id, etc. You want someone else not to get the full time with their doctor because they are trying to squeeze you in later? They already go over sometimes (and stayed after closing once for me) because I ask a lot of questions and they wanted me to feel comfortable/involved in my treatment plan. They chose to sacrifice the money for the time slot you caused to be empty instead of rush other patients in the day... and it sounds like they still let you reschedule? I'm really not trying to say every bad review on here is 100% wrong. Can I imagine sometimes a staff person is human and having a bad day? Ofcourse. But this office as a whole is really competent and kind, and to give a 1 to an entire practice for one experience especially if it's not their fault is selfish to other patients in my opinion. There are like NO OTHER pain practices in the area, and no wonder for that when people expect them to be Santa Clause and throw a fit if they aren't. By carelessly leaving a bad review all you do is risk other patients not getting (truly life saving) care."

"Been going here for a few years and am very impressed with their level of care, professionalism, and variety of methods used to help manage my chronic spine pain. Highly recommend this group. They excel at listening. Work with my thoughts and are perceptive. Have never had a problem with any of the people working there. Never. They have helped shave my pain level down so I can enjoy mostly a normal life. I'm in my 80s and have been around a few doctors. These are the best. Period. No question about it."