Kayal Orthopaedic Center, Physical Therapy & Chiropractic

"Extremely poor customer service and overall care at this facility. The volume of patients they push through every hour is unreal. There's no way meaningful care or value is being provided at that pace. It's obvious the focus is on quantity over quality, patients are rushed in and out all day. The physical therapy reps are clearly overworked and juggling 3-6 patients at the same time, which makes it impossible to get proper, individualized care. Its a revolving door of staff members as well who also have no clue what they're doing. This feels more like an assembly line than a healthcare facility. Shame on you ppl!"

"I decided to go to this place because of the 5 stars reviews. Even though everyone is super friendly and I didn't wait so long,, I didn't like the fact that I wasn't seen by the doctor. I got some x-rays and then they asked me some questions about my pain. While I was waiting for the Doctor, a lady came in and she just told me what I had and pretty much gave me two options ( a shot of cortisone or therapy) everything was super fast and she didn't even took the time to explain things. ( she was definitely in a rush). I don't know if she is a nurse, or what, because she didn't say anything to me. I didn't say anything and decided to get the cortisone because I had so much pain. I feel this is unethical because I am paying to see a doctor. He should at least come to the office for a few minutes, and say " everything is fine, it is just a nerve inflammation ..." I don't know if am overreacting but this is how I feel. I cannot give a 5 star to a doctor I didn't even get the chance to see... I am sorry! Other than that the ladies at the front desk and the lady who performed the x-rays are very nice :)"

"totally recommend all the staff are awesome and really helpful that you have to be well asap. i had knee surgery and believe me i passed from crouches to run in q short period of time ones again totally recommended. thx kayal"