Deep Roots Chiropractic and Wellness Center LLC.

"I cannot say enough incredible things about Deep Roots Chiropractic and Wellness Center! From the moment you walk in, you're greeted by the most amazing and genuinely caring admin team. They go above and beyond to make scheduling easy, answer every question with patience, and make you feel like family not just another appointment on the calendar. The family dynamic here is something truly special. You can feel the positivity, respect, and heart behind everything they do. It's rare to find a wellness center where every single person, from the front desk to the treatment rooms, works together so seamlessly. The atmosphere is warm, supportive, and uplifting. The chiropractic, acupuncture, and massage team is absolutely top-tier. They are knowledgeable, attentive, and deeply committed to personalized care. They take the time to listen, explain, and actually make a difference. Every adjustment and massage feels intentional and therapeutic not rushed. I've been to many acupuncturist, massage therapists, and chiropractors and Deep Roots is the best of the best!! If you're looking for a place that combines professionalism, expertise, and a true family-centered approach to wellness, this is it. Deep Roots has set the bar incredibly high. Highly, highly recommend! "

"I am extremely disappointed with the administrative management of this chiropractic office. I was receiving medically necessary massage therapy through this practice as part of an ongoing treatment plan. These massages are part of managing a medical condition and preventing symptom flare-ups; they are not optional. From the beginning, the front desk staff demonstrated a lack of professionalism and were at times condescending. They were confused about insurance coverage. I was initially told my massage therapy was not covered. After confirming directly with my insurance broker that it was covered, the office told me the broker was "wrong" and that I needed to re-verify it myself. They said they would follow up with me, but they never did. Despite this confusion, appointments were billed without issue. Then, the day before or day of a scheduled appointment, I was told my massage therapist was sick and that the office would call me when she returned. A week passed with no follow-up. I had to proactively reach out to schedule. Only after I called did they inform me that the therapist was "no longer in-network" with my insurance, something that had not been communicated when it allegedly changed. At that point, it had already been 3-4 weeks since my last medically necessary massage. The cancellation and failure to rebook significantly delayed my treatment and led to a worsening of my symptoms. In a medical office, continuity of care should be handled with greater responsibility and respect. Additionally, billing statements list the services under the chiropractor, Kevin Reider, rather than the massage therapist, which only added to the lack of transparency and confusion around insurance processing -- particularly when I was later told the massage therapist was no longer in-network. The billing structure made it unclear how network status was being determined, especially since this provider remains in-network with BCBS. This inconsistency raises serious concerns about the office's billing practices, integrity, and communication. To be clear: Janae is an excellent massage therapist. She is skilled, professional, and compassionate. My concerns are entirely with the office's management and administrative practices. Due to repeated misinformation, lack of follow-through, poor communication, and disruption of medical care, I cannot recommend this practice."

"I would like to thank the ENTIRE team at Deep roots! They are so helpful, caring, knowledgeable, and compassionate. I am so blessed and grateful to know all of them and can't see my journey going forward without them. You guys are the BEST! My body and health are infinitely better because of you!"

"Dr. Carol is so kind and very knowledgeable. She takes the time to sit with us and answer all of our questions. She is treating my 8 year old son who can tend to be very shy and nervous but she made him feel very comfortable and at ease. He now looks forward to his weekly visits. She is treating him for in-toeing, posture and anxiety/sensory issues. I am amazed at his progress in such a short amount of time! I highly recommend Deep Roots Chiropractic and Wellness Center."

"I saw Dr. Kevin last week while I was on a business trip. I had, what turned out to be, a bad muscle spasm, I couldn't move well or sit, and needed help immediately. He was a recommendation from someone who's been going to yhis practice for a long time. Dr. Kevin was very kind to see me right away and went through a thorough examination before he adjusted me. I had immediate relief and was able to move significantly better. The office offers other services as well. I would recommend him and his practice and I will return when I am in the area in the future."

"Always a great experience ! Dr Carol and Dr Kevin are very thorough caring and concerned providers and are excellent at reducing/eliminating pain and improving overall health and well being. In addition to chiropractic care, they offer cupping, acupuncture (Dr Zhou) and massage therapy. All services are highly recommended. Very happy I was referred here for treatment.. atmosphere and staff are very welcoming."

"I have know these ladies for a while now and just love them! Their practice is incredible they are all beyond knowledgeable and professional. Today I made the time to get in for a massage and I'm telling ya Jenee Rose gave the best massage I have ever had in my life. I have spent money at fancy places trust me and nothing compares to this!!! I'll be back again and again. If you haven't been to deep roots now is your sign "

"Was treated by Dr Kevin today I was recently injured on top of having arthritis and bulging discs, scoliosis etc Anyway I walked out shocked and very happy today because I feel somewhat normal already which I haven't felt in years. So grateful to find this Doctor already telling the ppl I love to go see him. Besides his talent he listens is thorough and gentle when he needs to be. Thank you so much Dr Kevin Reider!"