Bergen New Bridge Medical Center

"The F1 Unit at Bergen New Bridge Medical Center changed my life! I wouldn't say that I entered the program completely willing. The staff on this unit went above the call of duty and for that I will be forever grateful. That is from the clinical staff, the therapists, the MHA's, Peer Recovery etc, but here are some that I would like to acknowledge personally and I truly am sorry if I forgot anyone..thank you T, Sarah Jane, Rosalie, Ms. Cynthia;Nursing staff Maria, Carla, Minnie, Christian, Tilu, Donna, Yolanda, Barbara, Terry Ann;Peer Recovery -Charles, Nathan, Gary; the Recreational Therapist Corynn and Jerry and ; Administration, Tiffany and the many peers that came back to offer what was so genuinely given to them, the gift of Recovery. Thanks New Bridge for being such an impactful part of my recovery journey. Yours truly, Ebony B. 1/21/26-2/24/26"

"This place is a fraud! I was brought there by an ambulance to an ER and was stripped down that everything even my underwear was taking away! I felt like I am in prison the way how they show it on TV! Absolutely no treatment, only lots of test. I was told that my pregnancy urine test came back positive even though I had hysterectomy 6 years ago! My private information and a potential treatment plan was disclosed to a few people that I never allowed to disclose to! These people got much more information than me in a discharge papers! However my husband was not allowed to go in and be with me. When I tried to create a patient portal account putting my personal information, another name came up with my email and phone number. Try to stay away as far as possible from this place! At the end when I was discharged and given all my belongings back, my entire bag and wallet was upside down and taken out of place. They even managed to misplace my driver's license convincing me I didn't have it with me but an hour later called me saying they found it, so I had to go all the way back to pick it up. Awful experience!"

"If you are actually in crisis, please find a different facility. I have unfortunately needed psychiatric help before for depression and substance abuse. This experience was by far the worst. I wouldn't go out of my way to leave a bad review, if they attempted to help at all. There are no groups other than coloring, the doctors see you for a couple minutes if you're lucky, majority of the nurses are mean to the patients for no reason, the nurses do not want to be bothered whatsoever. Now there are a couple nurses that were very nice and helpful but they are few and far between. Cleanliness of this place is non-existent, there were boogers on my walls and ceiling, the bathroom wasn't cleaned and a week and a half that I was there and I know that because I looked at the same broken nails on the floor the whole time I was there. Some guy from upper management came in and started taking pictures and was like this is disgusting the floors need to be cleaned. Worst of all for me, is I let them talk me into Suboxone maintenance. When I got discharged, without telling me they stopped my Suboxone. I would have never went on it in the first place if I knew I was going to leave the facility and go into withdrawals. The least they could have done was taper me off while I was still in-patient. I have been to other facilities when I was younger, and they were significantly more helpful than this place. I mean really, we are there to get group therapy at the very least and try to get out of crisis. Shame on this place"