Woodbine Rehabilitation & Healthcare Center

"I'm giving two stars because the director is kind, but 2 stars feels generous. We thought we needed to put my friend on hospice he was doing so poorly. His blood sugars went to 36 because he was given insulin without regard to what he was eating (as a type 1 diabetic). I requested they call ambulance and the nurse said she had to get approval from doctor. In what world is that how things work? Once at hospital, he became alive again - and turned into a new person, cracking jokes, energetic, and far from needing hospice. The Woodbine staff did not spend adequate time with him while eating as he wasn't able to feed himself enough, meals consistently contained gluten despite having Celiac's, and he lost around 15-20 pounds in his 5-6 weeks there. The hospital also noted he had bedsores on his feet and legs - which left him screaming in pain. When he was transferred from the 3-person room to a 2-person room, all of his belongings disappeared outside of a jacket, sneakers, pair of boxers, and one other thing I'm forgetting - the nurses said two men took the items but TBD on what police say. The director truly cares and I wish Jennifer all the best but, to put it as gently as I am willing, I'd sooner die than be a resident of this facility. Once he arrived to hospital, provider said my friend had one of the worst UTIs they've seen - which is surely a result of him being forced to urinate and defecate on himself in a diaper that I can only assume wasn't cleaned enough. I have hopes hearing the director's goals that this place will improve but I cannot not say something following this experience. Jennifer, I'm sorry for the bad review, but substantial change must be implemented. You even know I didn't list all my concerns here."

"I had a very positive experience with Woodbine Rehabilitation & Healthcare Center. From the start, the staff was professional, compassionate, and attentive. It was clear that they genuinely care about the residents and take pride in the care they provide. The facility was clean and well maintained, and communication with staff was thoughtful and respectful. Any questions or concerns were addressed promptly, which made a big difference during an already stressful time. The nursing and support teams showed patience, kindness, and consistency, and that level of care did not go unnoticed. I would confidently recommend Woodbine to anyone looking for a rehabilitation and healthcare center where residents are treated with dignity and care."

"I recently visited Woodbine Rehabilitation and Healthcare Center to teach a cpr class, and I was thoroughly impressed. The facility was exceptionally clean and had a fresh, welcoming scent throughout. I was greeted at the front desk with a warm smile, which set a positive tone right from the start. Chelsea, the nurse educator, was knowledgeable and professional, and Donna, the Administrator, was incredibly helpful and accommodating. The training room was well-equipped and comfortable--an excellent space for learning. Overall, a great experience in a well-run facility!"

"While the Woodbine Rehabilitation Facility is clean and well-maintained, the level of care provided is extremely poor and deeply concerning. There appears to be little to no coordination among the nursing staff, and medical records are not adequately reviewed prior to administering care. Requests for pain medications and basic services often go unanswered or are significantly delayed. My mother was admitted solely for wound care following surgery. She has a complex medical history, including a staph infection and sepsis from an open wound not properly drained, a traumatic brain injury (TBI) that includes a subdural hemorrhage, which causes severe headaches that can escalate quickly if not treated early. This information was communicated clearly and should have been evident in her medical records. Despite my mother repeatedly requesting medication for an escalating headache, her concerns were ignored until the pain reached a critical and irreversible level. At that point, I informed the staff that there was nothing they could do other than call an ambulance. Shockingly, after debating the situation with me, staff stated that my mother could call 911 herself if she felt it was necessary. It is unacceptable that in a medical emergency, the responsibility was placed on the patient rather than the facility. Eventually, an ambulance was called, and my mother was admitted to the hospital, where she required multiple pain medications simply to bring the headache under control--something that could have been avoided with proper attention, timely medication, and a thorough review of her medical history. Additionally, we were informed that wound care was only available once a week, despite the doctor's explicit orders for wound care three times a week. This experience was distressing and frightening. While this facility has the potential to be a great place, it is clearly understaffed, and there is a significant lack of attention to detail and patient advocacy. I genuinely worry about patients who do not have family members present to advocate for them. Overall, this was a horrible experience, and I would not recommend this facility based on the level of care we encountered."

"Review for Woodbine Rehabilitation & Healthcare Center - Alexandria, VA I stayed at Woodbine after my left hip replacement and want to thank the many caring people who helped me recover, while also sharing a few honest areas that need attention. Nursing & Care: Stacy and DeeDee were excellent, and the Black nurse with the thick accent who often relieved Stacy was wonderful. CNAs Assa (shower aide) and Jeanette (mornings) were amazing--gentle, kind, and always willing to help. Therapy: PT Stephen was outstanding, Mohamed very good, and the entire PT team was skilled and encouraging. The OT staff were kind and supportive, offering stretches even when I didn't need much direct therapy. Cleanliness & Laundry: Housekeeping did a terrific job keeping everything spotless and well-stocked. Laundry service was quick and reliable, though fresh linens ran out fast after deliveries. Activities & Comfort: The activity coordinator was upbeat and caring, and the bright sitting area near the nurses' station was lovely. The beds, however, were uncomfortable, and the TV sound system should be linked to the bed remote--much better for shared rooms. Allowing access to Netflix or Prime Video would also improve comfort for longer stays. Ice & Supplies: Ice packs took too long to refreeze, and staff said the freezer doesn't get cold enough. Reliable ice is crucial for post-surgical recovery. Food & Refrigerator Policy: Meals were disappointing, especially for diabetics. I ended up buying my own food. The 3-day refrigerator rule makes sense for leftovers but not sealed grocery items with expiration dates. I worried my food would be thrown away early. Please consider expanding refrigerator space or using two systems--one for leftovers and one for store-bought items. Administration & Discharge: Case management (Angela/Angie) was unresponsive despite multiple calls starting October 2. My walker wasn't ordered until after discharge. Thankfully, Don and Robbie in administration were exceptional--professional, proactive, and compassionate. They stepped in when others didn't and truly made a difference. Overall, the nurses, CNAs, therapists, and administrators like Don and Robbie made my stay positive and productive. With better case-management follow-through, improved food, and small comfort upgrades, Woodbine could easily be five stars."

"I was here for one day for less than 3 hours and had to write a review. My experience here was terrible. I was visiting a family member and she just had a stroke and cannot do much of anything without assistance. Luckily, her sister has been visiting everyday and has been taking care of her however, to the extent where the sister is changing the diapers, changing the bedsheets, and doing everything the nurses should be doing. In addition, we went to take my family member for a walk and first, the wheelchair didn't have leg stands so her feet were dragging on the floor whilst we pushed her, and second when we were transferring her to the wheelchair, the nurse did not lock the wheelchair for it to be stable. This was a huge safety hazard and is extremely concerning. The nurses are not helpful whatsoever and do the bare minimum. More or less."

"I had a great experience during my CNA orientation at Woodbine Rehabilitation & Healthcare Center. Everyone was super welcoming and supportive. Vanessa Williams, Richard Oommen, and the big team made me feel comfortable right away. It was a really positive start, and I'm excited to be part of the team!"

"Our sister has been at Woodbine for about three years for serious health challenges. I just learned that I could compliment the CNA's who have provided outstanding care to her. I am going to list the CNA's and specify the remarkable consideration they have provided since she has been on the current ward. Jamila Fabunmi is remarkable (well they all are :-) ) Our sister needs help during the shift change consistently. We have worked with administration to successfully design a schedule that would accomodate our sister's requirements. Ms Fabunmi makes the transistions happen with love, consideration and respect. Because it is an awkward time, our sister may not receive the respect that she deserves from some CNA's, but Ms Fabunmi rectifies the circumstances immediately. Her professional approach, and I cannot express enough, her caring communication with the family is always comforting and reassuring. We have a sense of peace when she is in charge of the CNA staff after the shift change. She is always willing to step in and help when she is in charge of other duties as well. I have noticed that is the criteria of excellence that is common to all of the CNA's that I am commending today. An awareness of service and care for the patients, a gentleness and empathy just resonates in their character and actions. I watch the staff. Sometimes these persons are "bone tired," but they perserve. I watch how they interact with other patients as well as our sister. I see that consistent commitment of quality service in their actions. The next person is "Ms Alice." Alice Sneed is our sister's assigned daily CNA. Our sister is stylish and very clean. Ms Alice dresses, grooms her and makes her feel like herself. They have an endearing relationship. Ms Alice reminds our sister of a dear friend and she calls Ms Alice by her friend's name. If she runs out of toiletries, Ms Alice purchases more with her money. We immediately reimburse her, because we are so grateful to her. Ms Alice keeps her clean and that keeps her calm. There is so much to say, but I have to get to the other remarkable CNA's. Kia Terry has such an infectious personality than we smile when we see her before words are exchanged. She takes the time to share her community activities with our sister and they have enjoyable conversations. She is a floater and visits our sister and other patients on her own time to cheer them up. She can convince her to eat when others give up. I appreciate her so much because she offers our sister a glimpse of the outside community. Then there are the dynamic duo! Two young gentlemen that I just love. They do not always work together, but whenever either one is around I know we will get help when we ask and not just surly stares or being ignored. The two gentlemen are, Frank Conteh and Samuel Swarray. While they are never assigned to her they help with correcting food trays, transferring with the lift to the bed, obtaining supplies for her and really anything that she needs, if they can. They are both so quiet and polite, and they are always helping on the unit. Of course, I have already commended Marie Renee who personifies service integrity."