JAG Physical Therapy

"I was suffering from debilitating pain in my shoulder, chest and upper back for over a month. After getting an MRI, I was diagnosed with a partially torn rotator cuff and labrum. Anti-inflammatory medication, Icy Hot and ice packs did not help with the pain at all. I could barely get through my day, and the only relief was laying flat on my back and not moving. My orthopedist sent me to physical therapy before discussing injections or surgery. I was very skeptical that PT would help with what I was going through. My first appointment with Jonathan Kronenberg at JAG was on Jan 8. Jonathan had me describe exactly what I was feeling, while he took notes on everything I said. Next, he asked me to stand up so he could observe my posture. He quickly identified that the source of most of my pain was coming from thoracic outlet pain, largely due to bad posture. He instructed me through a series of thoracic stretches, along with exercises to build up my shoulder strength to deal with the rotator cuff/labrum injury. After one visit, plus a weekend of doing stretches at home, I already felt about 25% better. I stopped taking any anti-inflammatory meds at this point. Within 4 weeks, I was completely pain free and cleared to resume all activities. I am continuing with daily stretching and strength training at home, while staying very aware of my posture at all times. I cannot say enough about Jonathan's care, plus his attention to the distinct issues facing his patient - and creating a plan to address those issues."

"I have to say that Jonathan and his team have always been very friendly and made physical therapy a fun and positive experience. However, the experience I had yesterday was pretty bad -- to the point that I don't think I'll be going back to this place. To give some background: like most people, I have a very busy life. I'm a working mom who has to plan around my child's school schedule, and I've even adjusted my office hours to make it all work. The only time I really have for myself is Friday afternoons, since I finish work at noon. That gives me maybe three hours to take care of anything I need -- appointments, errands, or my own health. I won't go into every detail of what I juggle daily, but timing really matters for me. Because of this, I have to schedule and coordinate everything down to the minute -- sometimes rescheduling or canceling when things don't line up. Now, back to what happened yesterday: I called Jag Therapy Montvale about my Friday appointment and explained that I had a meeting which might not end on time for me to make my 11:45 or 12:30 PM session. I also mentioned that I had another appointment at 1 PM. My suggestion was to cancel my current slot and then call back on Friday -- once my morning meeting ended -- to see if there was any availability left. Instead of being understanding or flexible, they put me on hold, discussed it with someone, and came back saying, "You seem to cancel a lot." Yes, I've had to cancel a few times, but always more than 24 hours in advance, so they could fill the spot with another patient. They then told me that from now on, I would have to call only on the same day I want an appointment to book it -- which, realistically, means it's almost impossible to find availability, especially since they close early on Fridays. Physical therapy appointments are supposed to be based on both the patient's and the clinic's availability, but when you're a regular patient with a tight schedule, that kind of policy just doesn't work. I'm paying for a service and trying to manage my time responsibly -- life doesn't always fit neatly into rigid scheduling rules."

"Friendly staffs, great client scheduling & check-in process. Great physical instructor's & assistant to hear your issues and guide you through the proper excercis."