New Summit Rehabilitation and Healthcare

"New Summit is one of the cleanest nursing homes I've ever been to. The facility is extremely well maintained, bright, and organized--it honestly feels better than some hotels I've stayed in. From the moment you walk in, you're greeted right away, which immediately makes you feel welcome and comfortable. What truly stands out is the staff. Everyone is friendly, respectful, and genuinely caring. You can tell they take pride in what they do and truly care about the patients. They treat residents with kindness, patience, and compassion, as if they were their own family members. The atmosphere feels warm and positive, which makes a huge difference for both patients and visitors. Overall, New Summit provides a clean, welcoming, and caring environment. I would highly recommend this place to anyone looking for a nursing home where residents are treated with dignity, respect, and genuine care."

"I love this place and the people who run it. I own a preschool in Arlington Heights and have been bringing my students here for the last five years. We come here for trick-or-treating, Christmas caroling, and Valentine's Day. The staff have such a high commitment of fostering our intergenerational relationship. I've seen firsthand how they care for their patients and they are always kind and appreciative when we are there. I'm so thankful that they continue to invite us back. My students love coming here."

"I was out of town while my mom stayed at New Summit Rehabilitation and Healthcare, which meant I was coordinating everything remotely and doing that classic adult-child thing of low-key stressing while pretending not to. Honestly? New Summit made that part easy. My mom was there for about a week (plus a few days), and every time I talked to her she sounded comfortable, calm, and shockingly not annoyed. If you know parents, you know that alone says a LOT. She kept talking about how kind and attentive the staff was, and she made sure to remember the names: Vanessa, Ana, Lino, and Margi. That's not accidental. If my mom remembers your name and brings it up unprompted, you've officially made the "good human" list. Even from out of town, coordinating with the team went smoothly. Communication was solid, nothing felt chaotic, and I never got the feeling that she was just another room number. Based on what she told me, the staff here actually cares; like, real people with empathy, not just people doing a shift. The place itself felt clean and welcoming from what she described, and more importantly, she felt safe and supported while recovering. As a family member who couldn't physically be there, that peace of mind is priceless. Big thanks to the whole New Summit team for taking great care of my mom and making a stressful situation way easier to manage. If you're looking for a rehab facility where the staff is genuinely kind and your loved one is treated like a person, not a task, this is a solid choice. Verdict: I would trust Summit with my mom again."

"New Summit Rehabilitation and Healthcare was such a great experience. The facility is very clean and well-kept, which made us feel comfortable right away. The nurses were incredibly friendly, patient, and genuinely caring. We're so thankful for the kindness and support we received."

"Great experience with all staff members OTC Jessica, PTC Sam, CNA Victoria, nurse Romie, and wound care team Zaneta and Agata. The nurses are highly skilled, compassionate, and attentive to my treatment. They explained every step clearly and made me feel comfortable and cared for. The facility is clean, organized and very professional. I highly recommend this place to anyone needing specialized care."

"I'm writing to let others know what a wonderful place New Summit is. Since our mom's been here-she has felt at ease, comfortable, & most of all at home. She looks forward to seeing all her nurses, cna's, & physical therapists every day. Special shoutouts to Nurse Jenny & cna's Bessie, Madgie, Monica, & Christina. Everyone from day one has been nothing but kind & helpful. Staff is not afraid to look you in the eye, smile & say hi. What a breath of fresh air it is to have a facility that stands behind everything they do!"

"I'm compelled to write this review now that our mom's been at New Summit for long-term care for over a year now. The staff from the front desk to housekeeping to food service to maintenance to PT/OT, to CNAs, nurses and all the way up to administration are second to none. There's a sense of community here. In any industry, setting the tone and culture starts at the top and trickles down to staff/departments and so far, they seem to have gotten it right and are always striving to improve. From the leadership team to staff, it's clear that they truly care about their residents and families; it shows in their interactions throughout the day, how they take the time to stop and actually talk to them, or at the very least acknowledge them when passing by. It's also apparent that admin appreciates and respects staff, as most staff truly seem happy in their positions; it shows in their smiles, friendliness, kindness, caring and eagerness to help. Of course, there are occasional bumps in the road, but we've found admin staff to be extremely responsive and approachable; they want to know when there's a problem so they can fix/address it immediately. They don't just talk, they actually walk the talk. I especially want to give a special shoutout to a couple people who have been there since the beginning when mom was admitted. Nurse Jenny -- there's no one like her; she's truly a gem. This industry needs 100 more like her! She's kind, truly caring, compassionate, always cheerful and smiling, extremely hardworking, and always goes above and beyond. Then there's PT Ella -- a bright light, always smiling, positive, a sense of humor, kind, caring, truly loves what she does and it shows every day. As in all industries, of course there are people who just do their job and nothing more, then there are those who go above and beyond -- that's what you'll mostly find here. Shoutouts to the various staff in all departments who take care of mom or have taken care of her in so many ways (impossible to name them all here), especially the hardworking CNAs and nurses...you know who you are and how much we appreciate you!"

"My husband has been patient at New Summit for several weeks. His condition is complicated with several necrotic wounds and generalized weaknesses. The wound nurses Zaneta and Agatha have provided excellent and compassionate care daily. They are the best. The nursing staff and CNAs are very attentive, in particular Sandra is the best. His therapists, the two Jessicas are outstandingly patient and attentive Ron and Susan Nelson"