Howard University Hospital | Family Care Center

"Truly terrible experience. While my doctor was kind and helpful, the office itself is not functional. They repeatedly forgot to contact my insurance, gave me an incorrect referral, lost my blood work results, and are impossible to get in touch with."

"Beginning to end the worst experience with a primary care physician I have ever had. This whole ordeal is over a two month process. 1. The clinic itself is not clean. Dirt and grime everywhere. 2. Doctor required me to have a follow up appointment, instead of just sending me my results. Only had bloodwork done. 3. No platform for telehealth. Instead, the doctor called me on my cell phone. Called 45 minutes later than the appointment. 4. During follow up appointment, it was apparent the doctor forgot she had this scheduled. Didn't have my chart pulled up. She was learning how my bloodwork was as she told me. 45 minutes late, 2 minute phone call, $80. 5. Called four times to receive my results on paper for my records. Each time I was hung up on. Finally went into the hospital. The Howard Medical Records department is currently closed, so they are outsourcing the service. 6. Got my records in the mail today. They mailed them... ON A CD. Don't mind me, I will just be going to the public library to use a CD drive to finally get my records. Listen, I don't know the complexities of how healthcare works. But from beginning to end it was apparent this place is poorly run. I went because of proximity to my apartment, but won't do that again. They are supposed to be providing services to the community but those with the misfortune of relying on Howard Family Health are at a disservice. Go somewhere else if you can."

"The visit was the worst experience for a 10 year old young lady seeking medical attention. This place should be shut down, renovated and with all new staff who know how to treat patients seeking medical attention. How do you have a patient wait over an hour for the doctor? How do you have staff say "well you shouldn't expect to be seen at the time of appointment anyway", and the doctor not know she has patients scheduled? Why robocall me to confirm the appointment if you can keep up on your end. I'll never subject my child to this bad experience again. I rated only 1 star because I couldn't rate NO STARS. It deserves to have the Medical Association pay a visit as a mystery shopper. Hmm, that's an idea."

"Insurance Update/Walk-in took 30mins to be seen yesterday. Another walk-in was confused why others that came in after her was going ahead of her. I can't make this up. She said, who decides that you or the doctor? Then said, but I was here first. Ok, so it needed to be explained to her that appointment will go first because they're scheduled. Let just say the staff is ready and willing to answer you may have and help you fill out forms if needed. The entire staff is great. Love you guys! Keep up the great work!"

"My visit was traumatizing to say the least. Staff was not knowledgeable, forgot to do routine procedures, 'offices' were unkempt and in disarray, equipment didn't work, young 'doctors' walked around in Howard University t-shirts, only one unisex restroom for physicians and patients, didn't have adequate amount of chairs for the 'waiting room', and equipment was old and weathered. My doctor(Joseph Dubery) couldn't answer basic questions(Google searched for answers to my questions), forgot to write a prescription for high blood pressure medicine that he suggested I desperately needed(Had told me to remind him because he hadn't had a pen or pad to write it down), printed off stacks of resources for me not stapled or paper clipped and said, "See you in two weeks." Not to mention, the EKG that he requested for me was not working(a blood pressure machine was not working either) and so he had someone write down the number for the Cardiology department upstairs for me to to call and set an appointment with them to use their EKG! I can't make this stuff up. Another practitioner in her Howard t-shirt, took me into a room to have blood drawn, withdrew the needle and blood shot out all over my arm and her response was, "Oh! You bleed a lot!."(Never has this ever happened during a doctor's visit) On top of that, she tried sending me on my way just for me to remind her that I was supposed to have a urine test done. I'm not sure how Howard University can legally provide medical/health services to individuals.Prohibited to have cell phones or else I'd have had plenty of photos to show how I was bandaged up after having blood drawn and the uncleanliness of the offices. I am beyond disappointed and will never return here and I'd advise others to steer clear of this place."

"This place is completely ridiculous. Customer Service is below 0. You wait on hold for hours. no one picks up the phone, I'm not sure how they even have patients on their schedule. I am very upset that I HAVE to give them 1 star to write this review."

"Takes forever to make an appointment on the phone and when you finally get through the woman on the phone acts as if she has the worst attitude and doesn't let you respond without talking over you then hang up in my ear. How they allow unprofessional customer service such as this is beyond me"

"Worst Hospital In AMERICA .., I Rather Homeless People Doing Surgery On Me ., They Ghetto And Don't know A Lick About Customer Service ... They All Need to Be Fired And The Hospital Knocked Down ., The Doctors Dont Even Know What They Takin Bout ., I Wouldn't Be Surprised If They We're Student In College Right. Ow"