PTSIR

"I could not be more impressed or feel more comfortable in my decision to work through my physical therapy with Melanie. She is very professional and caring. I have every confidence I made the right choice and encourage anyone who may need the same type of service to use this great team of people!"

"Incredible. Only had one session so far, but pinpointed the problem quickly and drastically reduced pain I've been having for months :)"

"*WARNING* Do not use PTSIR a/k/a IVYREHAB PHYSICAL THERAPY PLLC. This physical therapy company renders extremely poor quality of physical therapy care, is not sufficiently equipped with professional physical therapy equipment, and its billing department's employees are disorganized, incompetent, unprofessional & dishonest. In the past, I have received substantial physical therapy at Athletico for various injuries and surgical rehab & I can say with 100% certainty that the quality of physical therapy care at Athletico and the physical therapy professional equipment at Athletico is far superior than that of PTSIR. On 12/30/2024, I attended my 1st physical therapy session at PTSIR. I was taken into a small room approximately 9' x 10'. Due to small size of the room, the entire right side of the PT table was pushed flush all the way against the wall thereby rendering it impossible to perform the PT exercise I was instructed to perform which required my right lower body to extend past the edge of the right side of the table. The physical therapist & clinic director said - you're not going to be able perform the exercise to the right because the table is against the wall. Even though it was an impossibility to perform one of the PT exercises due to the location of the PT table being flush against the wall on the right side, PTSIR billed $655 for a 50 minute PT session. This is unacceptable and outrageous! PTSIR's lack of space & improper PT set-up and/or unwillingness to spend the money to lease or build-out a proper PT space is unacceptable. I was advised by the clinic director & physical therapist to contact the billing department at PTSIR. I twice spoke Nina in the billing department. Both times Nina represented she would call me back by date certain but failed to call me back. This is unprofessional & unacceptable & exemplifies the poor manner in which this company conducts its business operations. Subsequently, I also spoke with Melanie, Christina & twice spoke with supervisor Kathy F. in PTSIR's billing department. I was told by the billing department that Nina orally claimed that she did call me back & leave me a voicemail message, however, that was blatant lie as my call log does not show an incoming or missed call from Nina & I did not receive a voicemail message from Nina. Again, this misrepresentation & blatant lie by Nina is unprofessional & unacceptable & exemplifies the poor manner in which this company conducts its business operations. Like Nina, supervisor, Kathy F. also twice represented she would call me back by date certain but failed to do so. Again, supervisor Kathy F.'s failure to follow through with her representations is unprofessional & unacceptable & exemplifies the poor manner in which this company conducts its business operations. Additionally, both the clinic director & Kathy F. represented that they would send a message to the regional manager, Joshua V., to contact me directly to further discuss this matter. Almost 2 weeks elapsed, however, I did not receive a call from the regional manager, Joshua V. I obtained Joshua V.'s business contact number, & called & left him a voicemail message. Joshua V. did return my call, however, he claimed he never received a message from Kathy F. or the clinic director. Clearly, either Kathy F. & the clinic director failed to send Joshua V. a message to contact me as they represented they would do or Joshua V. is lying as to whether he received a message from one or both of them to call me directly. Again, this demonstrates the poor manner in which this company & its employees conduct its business operations. Joshua V. was unhelpful and unable to do anything with regard to this matter, and quite frankly, needs some additional & significant training as to how to professionally communicate with patients & clientele. Again, this demonstrates the poor manner in which this company & its employees conduct its business operations. I have opened up a quality of care complaint with my health insurer. If you are seeking quality physical therapy care, DO NOT use PTSIR."

"So glad my Dr recommended PTSIR In Orland Park. The entire staff was great. They really helped me recover from rotator cuff surgery. Jon, Natalya & Linda were all so wonderful. I highly recommend them for PT."

"After my shoulder surgery, when I had to pick a place to go for my PT, I wasn't sure where to go. I really was only aware of the chain places, like ATI and Athletico. But I couldn't drive for about a month so I chose PTSIR in Orland Park because I thought, if for some reason my wife was not available to drive me, it's only about a 2 mile walk. I could do that. Sometimes you're smart and sometimes you're just lucky. Here I was lucky. This place, and these people, are outstanding. Personable, professional, & proficient in the science/art of PT. People had told me: "keep up with your therapy. You're gonna hate it but you gotta keep going." I got news for you. I didn't hate it. I actually enjoyed it. Why? 1. It's working. I have about 75% mobility & strength back in my shoulder. 2. These people, Melanie & Linda, they are so engaged in your situation and your progress and so friendly that we actually have conversations and laugh. It's hard sometimes to show your vulnerabilities (even tho it's a result of surgery) to strangers. They made it easy. I went to another place about 18 months ago, before surgery was decided. And they were good...friendly, seemed competent. But not nearly as engaged or invested in how I was progressing. Again, they were fine. But on a scale of 1 to Mel, they were like a 2. So thank you Linda for being so friendly and open and helpful. And thank you Mel. You have been simply wonderful."

"I saw Melanie because I was having clicking/pain in my knee. She was beyond helpful! Melanie assessed and diagnosed the problem, provided a comprehensive exercise and stretching program, and answered any questions I had thoroughly. We had one session but she made herself very available for phone conference when I had follow up questions or concerns. Everyone at PTSIR is very friendly and accommodating. My issue was addressed immediately and after doing the recommended exercises and recommendations, I have seen improvements. I highly recommend PTSIR to anyone seeking outpatient physical therapy."

"Jon explains why you are doing each exercise and how to get the most out of each one. He pays attention to your comfort. He creates a positive atmosphere in the office as we all work to get better."

"This office is incredible. Candice and Linda are absolutely wonderful. If you can have fun at therapy, I certainly did. I almost want to continue to be in pain just to spend a few afternoons here a week. If you come here, you will not be disappointed with the care that you receive. It's top notch! Thank you Candice and Linda for everything!"