Pivot PT - Elkridge

"The therapists are the shinning stars of this particular location and deserve a five star rating. My grievance is with the way their business is conducted. Please feel free to correct me if other Pivot locations do not exhibit the same policies? I was first asked to make co-pays before my sessions began which was a little off-putting but I went along with the formality to start treatment. I attended 27 sessions and began making progress with my range of motion and had 13 more sessions before my benefits needed to be extended. Well, I was informed before my 40 sessions were up that my therapy would be interrupted until my insurance provider extended my benefits. I contacted my insurance provider and a representative explained that I should still be receiving therapy as there were 13 more sessions. I then contacted the receptionist at Pivot and explained to her what my insurance provider told me. The receptionist made it clear that she was attempting to send information to my insurance provider in order to receive approval for more sessions. I attempted on several occasions to inquire about why my therapy was interrupted when I clearly have 13 more sessions to use before the approval comes back from my insurance provider. I was cut off by the receptionist each time with the same explanation, "I am trying to get approval from your insurance provider." The receptionist did not take the time to utilize active listening nor provide me with the answer I desperately needed. I am now in the process of finding another physical therapy provider which will likely set my recovery time back. I DO NOT RECOMMEND THIS LOCATION TO ANYONE!"

"The team at Pivot has been outstanding! I went in with a lower back injury and Martin especially has done a fantastic job helping me heal. He has done dry needling, which has been extremely effective, as well as given me an exercise routine. I highly recommend going to Pivot. The front desk team does a great job with scheduling and taking payments, and the PT team does a great job helping you get better. I couldn't be happier with my experience."

"I have had a wonderful experience at Pivot Physical Therapy (Elkridge). Clinic Director and Physical Therapist, Connie Nudell has done a great job diagnosing my upper back and neck issues and has worked to restore mobility and strength to those areas - I am now pain free. I have been to many PT clinics where I have received limited time with the head physical therapist and spent most of my time working with less experienced assistants. This was not the case here - Connie spends significant time working with me at every session and monitoring my progress against my rehabilitation plan. She is an expert in what she does and cares about her patients. I HIGHLY recommend her. Thank you Connie!"

"Great customer care and excellent Physical Therapy! I was in a lot of pain with my thigh and Arielle K. got me pain free in less than a month! I highly recommend them for your PT needs and ask for Arielle!"

"Arielle and the team at Pivot - Elkridge are phenomenal. My most recent ailment (urine incontinence and urgency) has been an issue for 26 years. I mentioned to Arielle I was having trouble finding a PT to help me in the area. She did the research, took a class and within two months I no longer have issues. I am now able to run , jump, laugh and sneeze with no issues, with the true test was a 3 hour zip-line obstacle course!! Thank you Arielle!"

"Pivot is a wonderful place to have physical therapy sessions done. After having a knee replacement surgery, Martin, the Physical Thearpist at the Elkridge location was happy to help me regain my normal range of motion back in my knee. Their Office location's are everywhere which is very convenient. Just google a Pivot near you."

"It's OK. I don't like their PT tables and they don't have private rooms. They barely put heat on your back. Felt like 5 to 10 mins tops. NOT ENOUGH! And they barely stretch you and massage you. THIS PLACE SUCKS! Oh and they make sure you pay on that day or else they will call you to remind you. Of course they want your money but when they owe you money for over charging you. They take their sweet time to pay you back. Please, know exactly how much you have to pay for PT. I told the young girl isn't it suppose to be $25 but she charged me $35. And I'm still waiting for my money. P.s. Make sure you wear shoes or water shoes for the pool area. I end up having a nasty wart from there. The pool place that they use is freaking nasty. They don't know how to mop the floors. Whatever they use smells like DIRTY WATER/VOMIT. In my whole life, I have never gotten one. I was always careful. Apparently, not careful enough!"

"Bottom line - they saved me from a second surgery! Great to work with. Good balance of 'pushing' and no-stress. Also very flexible with scheduling. I fully appreciate the work they did with me. Highly recommended!"