Pivot PT - Gaithersburg, an Athletico company

"I've been working with Joy for the past month, three times a week, and I can't say enough good things about her. She's incredibly caring, knowledgeable, and truly takes the time to understand your needs. The exercises she gave me to do at home and in the office were practical and really helped my progress. What stood out the most is that she's an amazing listener. You always feel heard and supported. Highly recommend Joy if you're looking for a physical therapist who genuinely cares and knows her stuff!"

"Wonderful experience! Cary is amazing--super knowledgeable and helpful. The whole place has such a positive, welcoming vibe. Highly recommend."

"Coming to Pivot for PT has been amazing! I have learned how to care for my body and strengthen it. Joy has been an absolute wonder to work with! Everyone is so kind, it is such a nice, light hearted place to receive treatment! I would recommend this location a million times over! Super thankful for Joy in facilitating my recovery, but also sad I won't get to see her or the team weekly anymore."

"I couldn't be happier with the attention of details and experience . Front desk staff was incredible, specially Flores who did an incredible job with all the paperwork, scheduling and follow ups to fit my needs. As far as the chiropractor; Joshua went above and beyond by explaining different methods and technics to fix, adjust, relief and distress my body's condition. During my visit Joshua was friendly, precise and professional making me feel at ease. With only one visit I already feel incredible.. PIVOT Thank you so much for having amazing STAFF and for making my day to day a whole lot better. I already scheduled my follow up visits thanks to FLORES."

"I want to express my gratitude to Cary. Thank you for your incredible care and dedication over the past six months. With your guidance, I've gained strength, mobility, and confidence in my hip again. Your support made a tough journey so much easier, and I'm truly grateful for everything you've done to help me feel better. Also, a very special thanks to the rest of the team (Lizette, Alex, Abby) for creating such a fun, friendly, and welcoming environment. You made every visit something to look forward to, even on the tough days. I'm truly grateful!"

"Carey is fantastic! All the PTs at this location. I began PT last November in preparation for a double cervical disc replacement. I have had my surgery and could hardly wait to get back to PT. Carey and Alex thank you for working with me! Looking forward to continuing recovery!"

"I've had nothing but positive experiences here getting treated for various injuries. The staff, particularly Kevin (the therapist I work with), is very knowledgeable and finds the best exercise plan to help me heal without causing more pain and discomfort. He always keeps my lifestyle in mind and finds ways to help me heal without interfering too much in my life. He shows me how to continue being active despite my injuries and schedules me before I have to go to work. When I come in for my first session, I am weak and in pain but by the last session I am feeling better than I ever have. Everyone here is super nice and encouraging. In conclusion, I highly recommend Pivot PT for anyone needing physical therapy."

"I am writing this review based off of my experience with Pivot PT as it pertains to their billing department, as a beware to anyone using this facility. TLDR; Pivot PT sent me to collections when I had already paid my balance. I used Pivot PT for about 2 months, and ultimately decided to move on for unrelated reasons. At each visit, the front desk staff who would normally take care of billing, wasn't always there. Thus, I was always told that my payment or copay would be collected at "the next visit". This resulted in a very confusing system of EOB's not being consistent, as visits were being lumped and billed together due to Pivot PT's staffing issues. Their accounting and billing department is a separate third party entity, and requesting documentation was a harrowing process. It took me several months to get access to my records to report with my insurance for reimbursement, a nightmare in itself. The cherry on the cake was getting sent to collections, Pivot PT's error. I paid a balance, with confirmation from Pivot's online billing system. Two weeks later, I received a bill again. When I called to inquire as to why I still had a bill, I was told that my balance was reflected as paid within their internal system, and that I shouldn't receive any more bills moving forward.. I did not receive any more bills, but one month following I did receive a notice from collections. I got my employer involved to help encourage Pivot to take care of their error, and the revenue specialist was not entirely helpful, stating that yes my ledger was at a zero balance, but that I would have to follow up with the debt collector on my own as for clearing up anything that may have been reported to credit agencies in error. Proceed with caution, unorganized billing and accounting department."