JAG Physical Therapy

"Professional and friendly patient care! I used JAG Physical Therapy of Rossville for five months in 2025 to address the shoulder pain and inflammation. From the very first visit - including the initial assessment - throughout the entire treatment I was consistently impressed by the professionalism, friendliness, and high quality of care at this facility. The treatment was highly effective: over five months I progressed from limited movement and sharp pain that disrupted my sleep to full movement and almost no pain. Even now, when I follow the at-home exercises recommended by my therapist, I continue to feel improvement. Special thanks to Marina, my primary therapist, who developed the treatment plan, and to Francesca, who, along with Marina, provided most effective massages and stretches. I highly recommend JAG Physical Therapy of Rossville to anyone seeking top-quality physical therapy care!"

"I had an injured shoulder and needed therapy. I decided to go to Jag Physical Therapy because of location. From the minute you enter you are greeted by an exceptional administrative staff. they find out why your there , they will contact doctor on your behalf to obtain information and obtain therapy information. Then Assign a therapist to help , I was Assigned Marina Bekhet. Marina took aside and asked what happened and immediately put me at ease. She then told me how she would help me feel better and Repair. You then enter the main area and EVERYONE is positive, Great and also positive messages are posted everywhere. I had the great pleasure of meeting asst.therapist Elena who gave me instructions and hot and cold therapy , and so many other great exercises that will help me as well as Dominick, Chris, I wish I could Remember everyone s name, BECAUSE THEY ALL Participate ARE IN TO HELP YOU! Marina Gave Me Exercises to take home and do, She gave Massages to area that were Incredible And HELPFUL ,exercises at facility to do, and she shows you How to them Properly! Marina was nothing but Positive And SO INCREDIBLE to Me !! I feel so much better and still do exercises given to Me! SO I HIGHLY RECOMMEND THIS JAG PHYSICAL THERAPY LOCATION!!!! THANK YOU ALL SO MUCH !!!!!"

"If you need one-on-one assistance and close supervision, this is not the place for you. If you expect to be greeted courteously by staff--such as "Hello, my name is Lisa, welcome, how are you feeling today?"--this is not the place for you. If you want to be treated directly by the physical therapist assigned to you, this is not the place for you. If safety, proper form during exercises, and adequate supervision matter to you, this is not the place for you. And if you value easy scheduling, especially weekend availability, this is also not the place for you. When you enter the waiting room, someone simply calls your name. There is no introduction, no explanation of their role, and no questions about how you're feeling or whether you're in pain. You are expected to silently follow them into the exercise area. The atmosphere is not friendly or welcoming. Patients are briefly told what exercises to do, and then staff walk away. They can often be seen on their phones, chatting with each other, or standing behind a wall at a computer. They do not monitor whether exercises are being done correctly, which creates an unsafe environment--especially for vulnerable patients. This was particularly concerning for my mother, who has severe dementia and poor balance. She is a high fall risk. The assistant assigned to her did not provide hands-on support or proper guidance. There was no assistance with getting on or off equipment or the treatment table, which is extremely dangerous for someone in her condition. Staff appeared uncomfortable providing hands-on help, including passive range of motion or even basic physical support. We were never greeted by, nor did we receive direct care from, the actual physical therapist assigned to my mother. It seemed the therapist was supervising "from afar," either from another room or behind the counter. I was explicitly told that if one-on-one assistance is required, then JAG-One is not the appropriate facility. Scheduling is also a major issue. There are no weekend appointments available, and late evening appointments are very limited. Overall, this facility is not suitable for patients who need individualized care, close supervision, or a safe, hands-on therapeutic environment--especially elderly patients or those with cognitive or balance impairments."