Virginia Hospital Center

"I recently spent 16 days in the at the hospital, and I cannot say enough good things about my experience. From the moment I arrived in the emergency room to my discharge, I felt truly cared for not just as a patient, but as a person. The doctors was phenomenal; they explained every aspect of my treatment in plain English, easing all my anxieties. The nursing staff were attentive, compassionate, and incredibly professional, always responding to call buttons with a smile. The facility itself was spotless, quiet, and comfortable, which made a huge difference in my recovery. It's clear that this team treats patients with the same dignity and care they would offer their own family. If you are looking for top-tier medical care, this is exceptional. Thank you to the entire team!"

"I am writing this review with immense gratitude after a recent, unexpected, and major inpatient stay at VHC Health. In a time where healthcare can often feel rushed and impersonal, VHC Health delivered an experience that was not just "good," but truly extraordinary. From the moment I arrived at the emergency entrance to the moment I was discharged, every staff member I encountered demonstrated a commitment to excellence, humanity, and safety that deserves the highest praise. The nursing staff is the heartbeat of this facility. They treated me like a person, not just a room number. My primary nurses, were attentive, professional, and genuinely empathetic. Even during stressful shift changes or when the unit was packed, I never felt like a burden. They anticipated my needs, brought me pain medication before I had to ask, and took the time to explain every medication or procedure in a way that reduced my anxiety. The medical team, was exemplary. They took a collaborative approach, ensuring I understood my diagnosis, the treatment plan, and the risks involved. They actively involved my family in discussions, ensuring we were all on the same page. The doctors were not just brilliant, but accessible; they sat down at eye level, which made a huge difference in fostering trust and comfort. Walking into the facility, the atmosphere is bright, modern, and impeccably clean. It felt more like a high-end hotel than a hospital, which immediately lowers anxiety levels. Housekeeping staff were thorough and respectful of my rest. The room was cleaned daily, and the environment was remarkably quiet at night, which is rare in a hospital setting and crucial for healing. The logistical flow of the hospital was seamless. Diagnostic tests, imaging, and consultations with specialists were coordinated with impressive speed. I never felt like I was waiting days for answers. The discharge process was efficient, well-explained, and included clear instructions, ensuring a smooth transition back home. It is the little things that set them apart. The dietary staff accommodated my dietary restrictions with patience, and the food was actually palatable and nutritious. Additionally, when a family member was visiting, a nurse took the time to check on them, offering to bring them a blanket and coffee, recognizing that they were also going through a difficult time. They have set the gold standard for patient-centered care. If you are looking for a hospital that prioritizes both clinical outcomes and the emotional well-being of its patients, this is the place. I can't imagine having been in better hands. Thank you for providing such exceptional care."

"First, and most importantly, my wedding ring was stolen from my finger overnight between May 15 and 16 at VHC in room 523. I went to the emergency room on May 15 in what I was told is the coldest room in ER. The "bed" was more like an ironing board and it was impossible to get comfortable. I tried a fetal position. That photo will follow. After some tests, I was admitted to the hospital. I include a picture of myself in the ER. I was to have an injection of dilaudid ten minutes before an MRI in the middle of the night. The nurse who attended me gave me valium before I went to sleep around 9:30 p.m. I asked her about my medications, as her administration was not consistent with what the emergency room doctor had ordered, and she said that she was an experienced nurse and knew what regimen was right for me. I had been told that I was going to be given valium, dilaudid, and toradol, so I was trying to clarify with her what her plans were. She said that she could have given me a dose of dilaudid an hour after the valium, but she said that I was sleeping so soundly that she waited until around 11:00. I left my necklace, ring, and watch in my drawer when I was taken for an MRI around midnight. When I returned from the MRI, I put on my necklace, ring, and watch again. I don't usually sleep with my ring, and I didn't realize that I was going to be admitted. Since I didn't want to lose it, I felt certain that it was secure on my finger. The nurse did not return to turn off my light, so after 30 or 40 minutes, I got up and turned it off and slept the best that I could on the saggy bed stuffed with pillows underneath me. But when she woke me four hours later, just after 4:00, she again commented that I had been sleeping very soundly. I was released in the morning and, when packing my things, I saw that my wedding ring was gone! Since I don't wear it when I sleep at home, I didn't realize that it was missing when I was awakened by someone delivering my breakfast around 7:00 a.m. I reported that my ring was missing and, not wanting to accuse anyone, I enlisted the help of nearby staff and we searched everywhere. We enlisted Johnny from security. I made a police report. The ring is engraved with my husband's initials, M.R.O, the date, 18-1-2007, and the words, "Eres Tu." This cannot be replaced. I attach a poem that my husband wrote to me in Spanish, translated to English, to share the sentiment. I had had it on my finger for over 18 years, and it had never fallen off....and, as the nurse (or nursing assistant?) commented twice, I was fast asleep. I wonder why she kept verifying that. My husband had a similar experience at another facility when the same person was on duty who had taken his ring and it "magically" reappeared. Too bad I didn't notice it before 7:00 a.m.! Finally, the beds at VHC are known to be awful: They dip in the center. I was hospitalized for excruciating sciatic pain and I needed a proper bed. I was told that I would be put on a "list." When our closest friend, Roger Holt, asked for a replacement, this is what they delivered (in pictures). A bed full of mold, blood, and urine, under a blue plastic cover. His friend Rick asked if he was bleeding when he was seated on a green pad (last picture), and found the root of the cause. My husband and I found him seated in a chair, waiting for another bed. Approximately ten hospital employees stopped to gauck at us--perhaps thinking that we were his lawyers. Roger was so traumatized: He had a series of strokes; was sent to a nursing home that was even worse, he returned to VHC through the ER after a five-hour wait, had another series of strokes, and died on January 21. VHC sent the former Washington Commanders coach and cheerleaders and offered him football paprephrenalia--supposedly hoping to appease him. He refused the caps, etc. I hope and pray that in an emergency I will not be sent to VHC: Never again. I'd rather die. On a positive note, ER Dr. James was wonderful and my PT experience in the new building has been very good."

"I am very concerned with the financial abuse concerning parking fees. Since when do hospitals force patients/family to pay for parking daily?! With no reimbursements?? And a set $7 per day with no scale if people are only there a few hours? This is outrageous and completely unethical! Parking ABSOLUTELY should be free for patients, especially those with extended stays, and ANY healthcare worker assisting them. You shouldn't be wasting money on a water wall if you can't park for free at a HOSPITAL! Whoever your "CEO" is needs a lesson on HUMANITY. I truly hope I never have to be a patient here!"

"Absolutely terrible experience at Virginia Health Care Center. The services from the physician, Dr. Williams, were very good. However, the billing department is the WORST I have ever dealt with - anywhere in the United States. I am a self pay patient and prior to scheduling services for a routine medical service I requested a cost estimate. This was given in the range of $700. On the day of services, I paid this amount in full for the physician's exam and services. The day after my appointment, the billing harassment started. First, the billing department attempted to double bill me for my exam and services which had already been paid. Then, after dealing with a hostile billing representative to straighten this out, I received an additional bill - this one for lab fees from VHC in excess of $1400. In addition to this, I received an additional bill from an outside vendor for interpreting the lab results which totaled close to $800. These charges were more than 4x more than I have ever been charged elsewhere in spite of the fact that I was told the lab fees would be in the range of a couple hundred dollars. I have repeatedly called the billing department over the past two months asking to speak to a supervisor. Four phone calls later, no one will return my calls. Any agent working in the billing department refuses to discuss the bill and just keeps repeating "this is the amount you owe." Contacted the expediency department as well to discuss the situation and again I was left a message from an employee saying they had talked to their leadership team and confirmed that they would not offer discounts in spite of the astronomical difference between the estimate and the actually cost (more the 4x), and said that I should have never been given that estimate. If you want to be ripped off and treated like trash, this is definitely the practice to go to. Awful experience. Will never go back. Rudest, most unprofessional practice I have ever encountered. It's a real shame because the physician, Dr. Williams was a very competent, high-quality professional."

"It's been almost four months since my hospital stay here and I wanted to give it more time to make sure I wasn't overreacting. Recently, I discovered that I was able to see nurses' clinical notes and wow, the unprofessionalism is even worse than I thought. Most of the nurses are, for lack of a better word, combative. They do not come after about ten pm if you need help to the bathroom and are very angry if you call. I soiled myself waiting for a nurse and she didn't even clean me up well which I didn't realize until the next day (I had feces all down my legs) as they had me on a bed alarm. Another nurse refused to give me my medication and said "I was going to talk to your doctor about changing the dosage". What?? You are not a doctor. She also said I could be in the "tiny heinie club" as she grabbed the seat of my jeans. Nurse Donna in Recovery and Wellness is a menace and a bully and she touched me without my permission and commented on my body. She should have her license revoked. STAY AWAY."

"A year later. Another visit to Imaging. Another great experience because Steven was the technician. He's fun. He makes the experience pleasant. I just wish that there more people like him. Thank you, Steven."

"The staff I spoke with were friendly and knowledgeable, but the intake process for pregnant women is extremely rigid. I was told they aren't scheduling new patients until mid-February and would not allow me to book an appointment without first receiving medical records from my current provider to confirm pregnancy. For those seeking timely prenatal care, this feels impractical and concerning. I've decided to move forward with a more flexible, patient-centered hospital."